What I have picked up on is problems plusnet were having a year ago they still have today, it seems their backend issues never get fixed.
A quick google shows things that are happening today were happening a year ago on plusnet, and I am posting this in the hope it kicks plusnet into action because it seems daft to have these problems left alone adding to an already overloaded phone support.
The problems I am speaking of are.
Accounts that are not activated plusnet side on migration/install day requiring a plusnet staff member to manually activate.
Stuck profiles. I still see now is occasional posts asking for profiles to be unstuck.
During my migration my status/tracking page was showing incorrect info for almost the entire process, I tried to get it fixed multiple times but noone seemed interested or capable in fixing it instead I was told manually what my status was.
It should be in plusnet's interest to fix these issues because (a) it hurts their reputation and (b) it creates calls to their call centre. I think I made 3 or 4 calls to provisioning which all would have been avoided without the above issues.
Plusnet Fibre Unlimited BQM
Edited by Chrysalis (Sat 04-Jan-14 00:23:56)