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Standard User ianm78
(newbie) Sat 04-Jan-14 11:37:41
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New FTTC Orders Engineer Managed or Self Install?


[link to this post]
 
I should be able to upgrade from ADSL 2+ to FTTC very shortly via Plus Net.

Are upgrade orders Engineer Managed where engineer will come with the Openreach Modem and fit a faceplate etc, or are they now the self install option?

Ideally would prefer the managed option.

TIA
Standard User Oldjim
(fountain of knowledge) Sat 04-Jan-14 11:41:27
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Re: New FTTC Orders Engineer Managed or Self Install?


[re: ianm78] [link to this post]
 
At present the only option is the managed option
Standard User jelv
(knowledge is power) Sat 04-Jan-14 11:41:54
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Re: New FTTC Orders Engineer Managed or Self Install?


[re: ianm78] [link to this post]
 
Nothing has been said by Plusnet about self-installs so I don't think that is an option yet.

jelv

Plusnet user since November 2001 - not sure for how much longer


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Standard User RobertoS
(sensei) Sat 04-Jan-14 22:09:01
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Re: New FTTC Orders Engineer Managed or Self Install?


[re: ianm78] [link to this post]
 
Confusion arises smile.

I hope you didn't really mean a "Managed install". Rather, an "Engineer install".

An engineer install is what all except one ISP have done so far. The one exception being BT Retail, with Infinity.

With an engineer install, the engineer fits the VDSL2 interstitial filtered faceplate to the master, with the option to move the master or provide an alternative location for the modem position using the "Home Wiring Solution (aka Data Extension Cable)" if that has been ordered by the ISP. They then test the connection between the VDSL socket and the FTTC cabinet. (I expect they also see that the modem sync's).

Connecting the router and getting onto the internet is down to the user and the ISP.

A "Managed install" is as an engineer install, but the engineer also connects the router and checks that the internet can be accessed.

The only ISP I know of that orders the Home Wiring Solution by default is BT Retail, although it is free with all ISPs.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Sat 04-Jan-14 22:25:50)

Standard User XRaySpeX
(eat-sleep-adslguide) Sat 04-Jan-14 22:21:41
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Re: New FTTC Orders Engineer Managed or Self Install? *DELETED*


[re: RobertoS] [link to this post]
 
Post deleted by XRaySpeX
Standard User RobertoS
(sensei) Sat 04-Jan-14 22:26:33
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Re: New FTTC Orders Engineer Managed or Self Install?


[re: XRaySpeX] [link to this post]
 
Several "censored" words! Thanks, fixed smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User The_Voyager
(committed) Sun 05-Jan-14 10:11:38
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Re: New FTTC Orders Engineer Managed or Self Install?


[re: RobertoS] [link to this post]
 
I must have had a "Managed Install" then, when BT connected me to FTTC a couple of years ago then, because he did connect the router up and made sure I was connected to the Internet

Bob WRBRIX
PN Unl.Fibre - Fritz! 7390 ~ Sync 79.99/20 Mb/s Avg 74.54/18.62 Mb/s @ 320m
DialUp to CIX, BT Home Highway to CIX, ADSL to Nildram, SKY & Be*Unlimited, Fibre to BT http://www.thinkbroadband.com/ping/share/049baa48c1f...
Standard User Galoka
(newbie) Sun 05-Jan-14 21:06:49
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Re: New FTTC Orders Engineer Managed or Self Install?


[re: ianm78] [link to this post]
 
I'm having it installed in a weeks time, and it will be an engineer install.
Standard User wingco1
(legend) Mon 06-Jan-14 18:36:24
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Re: New FTTC Orders Engineer Managed or Self Install?


[re: RobertoS] [link to this post]
 
Sky do self installs.
Standard User RobertoS
(sensei) Mon 06-Jan-14 22:18:31
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Re: New FTTC Orders Engineer Managed or Self Install?


[re: wingco1] [link to this post]
 
?
A self-install is exactly what the OP wishes to avoid.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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