ok it seems you all getting confused.
It isnt telling me I have to wait still been processed etc.
Its telling me plusnet have declined the cashback.
the terms of sale was I would have my cash by the end of january, have a screenshot and printed of terms and conditions (as part of their premium service).
So its not a waiting problem, it has actually been declined, hence the faq you posted is meaningless it does not apply to my case.
I used a brand new browser in a new VM I had setup, the cookies would have been clean, no privacy or ad blocking software was installled on this VM, the browser was in its default configuration. If quidco doesnt work in a default setup then what gives.
1 - It WAS tracked according to quidco. Screenshot was taken.
2 - I had a payout date of 19 jan, slipped to 27 jan, slipped to 14 feb, slipped to 26 feb.
3 - Then after the 4 slips it said declined, without a reason. It was tracked for 3+ weeks then declined, why not declined after 1 day? They wait until I am tied into a contract?
4 - I submitted my claim and now quidco are stating they have it on hold for a indefenite period.
I posted today on plusnet's forums and it was ignored, so I googled, past instances of people with the same problem waiting for 6+ months, plusnet either ignoring them or saying some 'marketing' department has to fix it.
so it seems I wil be forced to do an hour+ call to plusnet again, and maybe a ASA submittion as I am considering if this falls under advertising or not.
update - It was changed to declined the same day my service went live, as if they waited for that date, quidco told me plusnet manually declined it.
Plusnet Fibre Unlimited BQM
Edited by Chrysalis (Mon 06-Jan-14 17:20:29)