User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | (show all)   Print Thread
Standard User Nolly
(newbie) Sat 01-Feb-14 20:01:25
Print Post

Broadband woes


[link to this post]
 
As advised, I will post my problems here. Where to start. Two years ago my local exchange was upgraded from BT 20CN to BT 21CN. My wonderful LinkSys Router was not compatible so PlusNet sent me a Thompson Router. I was rather surprised to find that most of the time I was getting, Download of 7 - 8 Mbps and an Upload of 700 - 800 Kbps.

A year ago, for reasons I cannot recall, I was sent a new Router (Technicolor). It must have been because of drop-outs or poor speed.

I was aware I had problems again about 2 - 3 months ago but not the time to chase it up.

BT (OpenReach) visited yesterday and said (after testing) that my line was 100%.

Not sure if it is relevant but I purchased a twin handset BT 7600 phone on 16th December 2013 and installed it immediately. I have intermittent noise on the phone which is sometimes very quiet, sometimes very noticeable and sometimes not at all. I do not recall having noise on the phone during the last two weeks of December 2013.

PlusNet have confirmed that during January, I have had the Broadband connection terminated and then restarted.

My average download is now 5.25 Mbps and Upload of 500 Kbps or 600 Kbps and I have seen 800 Kbps. That download speed is something I have not experienced (until recently) since the exchange was upgraded and that was more than 2 years ago.

I believe in days gone by my sync speed was over 7 Mbps, it is now 5.66 Mbps.

Help!
Standard User Kr1s69
(knowledge is power) Sat 01-Feb-14 20:17:59
Print Post

Re: Broadband woes


[re: Nolly] [link to this post]
 
Hi Nolly,

Can you post your line stats from your router?

Kris

BT Infinity 2
Ashington (Northumberland) Exchange
Standard User Nolly
(newbie) Sat 01-Feb-14 20:23:27
Print Post

Re: Broadband woes


[re: Kr1s69] [link to this post]
 
Hi Kr1s69. Not sure exactly what you want. Would you please talk me through how to get the stats.

Thank you.


Register (or login) on our website and you will not see this ad.

Standard User Kr1s69
(knowledge is power) Sat 01-Feb-14 20:25:56
Print Post

Re: Broadband woes


[re: Nolly] [link to this post]
 
Hi,

I'm not familiar with your router, but you seem to know how to get your sync speed, so getting the full set of line stats shouldn't be too difficult.

You need to login to your router and in the status or statistics section find:

Line attenuation
Noise margin (or SNR margin)
Connections speed

For all 3 you should see values for upstream and downstream.

Kris

BT Infinity 2
Ashington (Northumberland) Exchange
Standard User RobertoS
(sensei) Sat 01-Feb-14 20:25:59
Print Post

Re: Broadband woes


[re: Nolly] [link to this post]
 
(First, just information. Technicolor bought Thomson many years ago, and a bit ago changed the name on the routers from Thomson to Technicolor. Apart from changes between models, Thomson = Technicolor smile).

As well as your downstream sync speed, please could you post the upstream, plus the SNR?Noise margin and Attenuation down and up.

Was your previous telephone a corded one, or cordless? (This is to do with a diagnostic test one of us will come to soon).

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User RobertoS
(sensei) Sat 01-Feb-14 20:34:07
Print Post

Re: Broadband woes


[re: Kr1s69] [link to this post]
 
Our posts overlapped smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Nolly
(newbie) Sat 01-Feb-14 20:46:47
Print Post

Re: Broadband woes


[re: Kr1s69] [link to this post]
 
Hi, I logged into my Router and check several times but I cannot see anything about stats.
I have been running thinkbroadband speed test and I installed ttbmeter about 2 hours ago. Also used the ping/quality tool. I have also been running the speedtest.btwholesale.com test.
Standard User Nolly
(newbie) Sat 01-Feb-14 20:49:54
Print Post

Re: Broadband woes


[re: RobertoS] [link to this post]
 
Hi, Both the old and new twin handset phones are cordless. Don't know where to look for the required information.
Standard User RobertoS
(sensei) Sat 01-Feb-14 20:52:52
Print Post

Re: Broadband woes


[re: Nolly] [link to this post]
 
I don't use my Plusnet router any more, so going from memory, but on the page where you got the sync speed isn't there a Details button at the top right?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Nolly
(newbie) Sat 01-Feb-14 20:57:12
Print Post

Re: Broadband woes


[re: RobertoS] [link to this post]
 
Hi, Just Googled for some help and it directed me to the following.

DSL Connection

Link Information

Uptime: 1 day, 5:39:50
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 623 / 6.411
Data Transferred (Sent/Received) [MB/MB]: 130,61 / 936,59
Output Power (Up/Down) [dBm]: 12,7 / 0,0
Line Attenuation (Up/Down) [dB]: 25,1 / 43,5
SN Margin (Up/Down) [dB]: 12,5 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 25 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 935 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 95 / 919
HEC Errors (Up/Down): 99 / 1.965
Pages in this thread: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | (show all)   Print Thread

Jump to