And for faults, I love the bit that says "Connection faults can therefore take up to 7 working days to clear."
Average closure time
7 days, 17 hours, 6 minutes and 14 seconds
Target closure time
7 working days
Only been waiting since 4 December 2013 for my fault to be solved! Bit more than 7 working days.
Edited by georgelnx (Sat 01-Mar-14 17:53:27)