I recently had Plusnet Unlimited FTTC installed. The Openreach engineer did a line test at install time which reported 40/8 - he suggested that my line would be capable of around 60Mbps downstream, but 40/10 was 'all I had ordered'.
Didn't seem right to me. Speed tests were showing around 36/7. Contacted Plusnet about this and, sure enough, I had been wrongly provisioned on 40/10 instead of 80/20 and was assured I'd be switched over to the higher profile.
However, after the supposed switchover and a further update from Plusnet (to change my IP profile at their end) my speed tests were not showing any improvement. BT Wholesale diagnostic showed my downstream IP profile was 38.45Mb and upstream was 20Mb, with speed tests showing around 37.5 / 7.04.
Plusnet now insist that my line is provisioned correctly and simply operating at its maximum rate, and within BT's estimations. However, the figure of ~38 downstream makes me a little suspicious since it's roughly what I'd expect to see on a 40/10 line, and was no different to when I was supposedly on 40/10.
Does this tally with anyone else's experience - i.e. switching from 40/10 to 80/20 resulting in no discernible speed change? Is there a chance that something is still not right with BT Wholesale or Plusnet?
(To make matters worse I had to power off my modem a couple of times yesterday and my downstream profile immediately switched to 33.73 - I'm hoping DLM will eventually restore it...)