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Standard User Cruncher
(member) Fri 04-Apr-14 10:12:12
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Moved to PN, but no MAC needed?


[link to this post]
 
Hey all,

So I'm moving from ADSL24/Coms FTTC to PN Unlimited Fibre but was not given the option to pass on my MAC from Coms.

Phoned PN the nice guy on the phone checked and it didn't ask him for one either so as suggested I did the order as normal. But its got me down for an engineer visit next week to install etc. Obviously I have an OR modem, and am connected to the fibre cab already.

The guy on the phone did say it should all be picked up by the team who ordered the move etc and if they need my MAC they will ask for it, but I just wanted to check this was all normal moving from one FTTC to another? As I'm not sure it is.

I dont want to be left without service or whatever obviously.

Any advice?

Ta!
Standard User Oldjim
(fountain of knowledge) Fri 04-Apr-14 10:24:22
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Re: Moved to PN, but no MAC needed?


[re: Cruncher] [link to this post]
 
flagged up for Plusnet staff
Standard User TheValk
(regular) Fri 04-Apr-14 10:33:04
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Re: Moved to PN, but no MAC needed?


[re: Cruncher] [link to this post]
 
I'm another FTTC ADSL24 refugee.
I signed up on the 1st April via the website and part of the details asked for during the data input was the MAC.
There was the option not to input it, leave it blank and provide it later.
Perhaps you missed it?


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Standard User Cruncher
(member) Fri 04-Apr-14 10:36:48
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Re: Moved to PN, but no MAC needed?


[re: TheValk] [link to this post]
 
I wondered that too, so i went though the process again, Still nothing.

But like i said the PN guy on the phone said he didn't have the option either.... :/

EDIT: Hang on, I had previously ordered Sky Fibre then cancelled it the day before, could that be it?
ISP Representative chrispurvey
(isp) Fri 04-Apr-14 11:00:12
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Re: Moved to PN, but no MAC needed?


[re: Cruncher] [link to this post]
 
Hi Cruncher,

Do you have any ticket number to hand or if you pop your username on a PM to me I'll take a look for you?

Regards,

Chris Purvey
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Cruncher
(member) Fri 04-Apr-14 11:07:05
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Re: Moved to PN, but no MAC needed?


[re: chrispurvey] [link to this post]
 
Hey Chris, PM sent, ta. smile
Standard User Cruncher
(member) Fri 04-Apr-14 14:07:13
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Re: Moved to PN, but no MAC needed?


[re: Cruncher] [link to this post]
 
Just a message to say that Chris has sorted this all out and I should be switched on Friday. smile

Thank you Chris. This is a good start form PN! laugh
Standard User TheValk
(regular) Fri 04-Apr-14 16:34:44
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Re: Moved to PN, but no MAC needed?


[re: Cruncher] [link to this post]
 
In reply to a post by Cruncher:
Just a message to say that Chris has sorted this all out and I should be switched on Friday. smile

Thank you Chris. This is a good start form PN! laugh

I wish someone would sort mine out.
The order tracker has been stuck on "Checking Your Line" for a couple of days now.
Simple Fibre to Fibre transfer. What's to check?
ISP Representative chrispurvey
(isp) Fri 04-Apr-14 16:51:44
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Re: Moved to PN, but no MAC needed?


[re: TheValk] [link to this post]
 
Feel free to pop the username on here or send me PM with your username on and I can chase that up.

Chris Purvey
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User TheValk
(regular) Fri 04-Apr-14 18:18:42
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Re: Moved to PN, but no MAC needed?


[re: chrispurvey] [link to this post]
 
In reply to a post by chrispurvey:
Feel free to pop the username on here or send me PM with your username on and I can chase that up.

Thanks Chris,
PM sent.

I feel like I'm back in the good old ADSL24 days of yore.
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