User comments on ISPs
  >> PlusNet plc

Register (or login) on our website and you will not see this ad.

  Print Thread
Standard User Lucifa42
(newbie) Fri 04-Apr-14 15:27:06
Print Post

Not a good start from PlusNet

[link to this post]
I put through a Fibre migration order almost 2 weeks ago (23/3), I've been busy so have only just chased it to see what's going on.

According to the chap (who was very helpful), the order has been held dormant for unknown reason. I gave a MAC code when ordering so he said it should have progressed through automatically to migration.

So why the hell does it take a customer chasing for something to happen, do PlusNet not check on dormant orders to see what the problem is?
ISP Representative chrispurvey
(isp) Fri 04-Apr-14 15:35:57
Print Post

Re: Not a good start from PlusNet

[re: Lucifa42] [link to this post]
Hi Lucifa42,

Sorry to see theirs been an issue with your install and you had to chase this to find out.

If you PM me your username over I can check on that and also make sure everything is now on track.

Kind Regards,


Chris Purvey
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
  Print Thread

Jump to