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Standard User Philce
(committed) Fri 04-Apr-14 15:29:58
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Failed installation


[link to this post]
 
Should have had a simultaneous provide today of phone and FTTC.

BT engineer announced that he was doing the phone only and no FTTC, he checked with his controller and no other jobs for us.

Ive now called in 3 times and cant seem to get the staff to understand what is going on, the last agent put the phone down on me.

It has taken 3 weeks for the appointment from order, I am concerned that I will again be pushed to the back of the queue.

No tickets open as no fault has been logged.

Any staff here that can help?

Edit.

Looks like a ticket has been opened (83816427), but i am told that I need to wait 48-72 WORKING hours, this is a over a WEEK!

Come on Plusnet, this is a joke.

So Now I am potentially without internet for the next 2 weeks???

Edited by Philce (Fri 04-Apr-14 15:37:21)

ISP Representative chrispurvey
(isp) Fri 04-Apr-14 15:36:58
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Re: Failed installation


[re: Philce] [link to this post]
 
Hi Philce,

If you PM over your username I'll chase that up for you.

Kind Regards,

Chris Purvey
Plusnet Support Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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