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Standard User balmond
(newbie) Tue 08-Apr-14 08:28:29
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Spam filter troubles


[link to this post]
 
Hi,

We have been having trouble emailing someone who we believe uses PlusNet email. Every time we try to send an email to this person, it is rejected with this message:

avasin16.plus.net gave this error:
Spam Message Rejected

We aren't on any RBLs, we have a valid SPF record, and even plain text emails get blocked so we aren't sure why this is happening. The IP address of the mail server is 77.243.188.230.

All of the help channels that we go through seem to be for customers only so we're a bit stuck. Can anyone help please?
ISP Representative chrispettitt
(isp) Wed 09-Apr-14 12:02:01
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Re: Spam filter troubles


[re: balmond] [link to this post]
 
Hi,

Would you be able to PM the e-mail address you're trying to e-mail and I'll take a look for you?

Chris Pettitt
Plusnet Customer Support
Digital Care
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User balmond
(newbie) Wed 09-Apr-14 14:01:10
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Re: Spam filter troubles


[re: chrispettitt] [link to this post]
 
PM sent. Thanks for looking in to this for us!


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