On the 30th of March I decided to move from TalkTalk to Plusnet, both fibre Broadband and phone line.
I was on a very steady 37MB fibre connection with TT but I wanted faster and eventually a fixed IP. Naively I though that all that was required was a switch and that would be it.
It took until the 9th of April for them to resolve the fact I had two lines with TalkTalk (with very similar numbers) and to identify the correct one.
Plusnet sent me a message saying. I have placed the simultaneous phone and fibre order for you and provisionally booked the appointment for 25/04/2014 between 1PM and 6PM.
On the 11th April they sent me a text saying your broadband service is due to become active by midnight on the 23rd April. Two days early but OK I thought.
At 0429 this morning Plusnet sent an email saying the transfer was complete. Simultaneously we lost both the phone line and Broadband completely.
We waited, in case as per the first email an engineer was going to appear this afternoon. 19 hours later still no connection.
I called the help line to be told an estimated 1/2 hour on hold so I submitted a ticket to be told the average time to reply was 19 hours.
Was it too much to expect a simple transfer!!
Exasperated of Worcester
Edited by keleus (Fri 25-Apr-14 19:48:18)