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Standard User ConorMK
(knowledge is power) Sun 27-Apr-14 21:54:36
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Neighbour wants FTTC with Plusnet


[link to this post]
 
Our next door neighbour has been looking in to getting FTTC and we suggested she tries PlusNet. She investigated this but was told that PlusNet FTTC was not available in the area despite the fact we have it.

Anyone suggest why she was told this given that we are right next door to each other?

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Administrator MrSaffron
(staff) Sun 27-Apr-14 22:00:22
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Re: Neighbour wants FTTC with Plusnet


[re: ConorMK] [link to this post]
 
What does the BT wholesale checker say for the two properties, i.e full address or telephone number. Two properties need not be connected to the same cabinet

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ConorMK
(knowledge is power) Sun 27-Apr-14 22:12:53
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Re: Neighbour wants FTTC with Plusnet


[re: MrSaffron] [link to this post]
 
Next door's telephone number gives

There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line.

Thinking about it they are with Sky so that might be the issue. If you use the postcode checker it gives



Featured Products
 

Downstream Line Rate(Mbps)
 

Upstream Line Rate(Mbps)
 

Downstream Range(Mbps)
 

Availability Date
 
WBC ADSL 2+ Up to 5.5 -- 3 to 8 Available 
ADSL Max Up to 4 -- 3 to 7 Available 
WBC Fixed Rate  2  -- -- Available 
Fixed Rate  2  -- -- Available


Conor

There is absolutely no substitute for a genuine lack of preparation
BQM


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Standard User RobertoS
(sensei) Sun 27-Apr-14 22:35:08
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Re: Neighbour wants FTTC with Plusnet


[re: ConorMK] [link to this post]
 
You are correct that a Sky number will not show up.

But do not use the postcode checker. A postcode can be served by more than one cabinet and the postcode checker can't handle that. You must use the address checker option, as MrSaffron requested smile.

Edit: Also, do yours as well. As he suggested. It could be your cabinet is full, which will be why he asked for that.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Sun 27-Apr-14 22:37:38)

Standard User ConorMK
(knowledge is power) Sun 27-Apr-14 22:49:31
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Re: Neighbour wants FTTC with Plusnet


[re: RobertoS] [link to this post]
 
Our current connection is about 74 down and 17 up.

Our Number quotes this:

Telephone Number 01908XXXXXX on Exchange MILTON KEYNES is served by Cabinet 51 
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
High
Low
High
Low
FTTC Range A (Clean) 80 77 20 19.9 -- Available 
FTTC Range B (Impacted) 80 67.3 20 17.9 -- Available 
  
WBC ADSL 2+ Up to 6 -- 4 to 8 Available 
ADSL Max Up to 5 -- 3.5 to 7.5 Available 
WBC Fixed Rate  2  -- -- Available 
Fixed Rate  2  -- -- Available 
Other Offerings 
Fibre Multicast -- -- -- Available


Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User RobertoS
(sensei) Sun 27-Apr-14 23:41:36
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Re: Neighbour wants FTTC with Plusnet


[re: ConorMK] [link to this post]
 
So what does the address checker say for her?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 28-Apr-14 00:08:12
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Re: Neighbour wants FTTC with Plusnet


[re: RobertoS] [link to this post]
 
Including the top line - Cab no.?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User jelv
(knowledge is power) Mon 28-Apr-14 07:40:16
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Re: Neighbour wants FTTC with Plusnet


[re: ConorMK] [link to this post]
 
You've twice been asked what http://www.dslchecker.bt.com/adsl/ADSLChecker.Addres... says for your neighbour. If you don't post the information people request I don't see how people can help (or the point of you posting requesting help).

jelv

Plusnet user since November 2001 - not sure for how much longer
Standard User ConorMK
(knowledge is power) Mon 28-Apr-14 21:34:05
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Re: Neighbour wants FTTC with Plusnet


[re: jelv] [link to this post]
 
Apologies smile

Address on Exchange MILTON KEYNES is served by Cabinet 51
Featured Products
Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
High
Low
High
Low
FTTC Range A (Clean) 80 79.9 20 19.9 -- 14-May-14
FTTC Range B (Impacted) 80 71.8 20 17.9 -- 14-May-14
WBC ADSL 2+ Up to 5 -- 3 to 7.5 Available
WBC ADSL 2+ Annex M Up to 5 Up to 1 3 to 7.5 Available
ADSL Max Up to 4 -- 2.5 to 7 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- 14-May-14

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User Ribble
(experienced) Mon 28-Apr-14 21:43:01
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Re: Neighbour wants FTTC with Plusnet


[re: ConorMK] [link to this post]
 
I guess the cabinet in temporarily out of capacity
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