I'll be moving in roughly a week and since Openreach seem intent on dragging out the commissioning of my new cabinet's fibre twin (31st May estimate - "Sorry we need to do more work on our network before we can make your cabinet live. Bear with us.") I'm trying to at least ensure I've got ADSL2+ there.
I called CS to check a couple of details before I order and was told it'll take a couple of days to switch the phone line, then another 5-7 days for the broadband to be activated. When I asked why they wouldn't both happen at the same time (a simultaneous provide) I was told that is categorically not something Plusnet does/has ever done. Am I misunderstanding simultaneous provides, do Plusnet not offer them, or was the CS rep mistaken?
Also, as my new address is roughly 130m from the exchange, I was wondering whether the 10 to 19.5 line speed estimate the BTW checker is giving me might actually be erring on the safe side, as I was under the impression that those of us living absurdly close to exchanges could actually get the previous promoted mythical 24Mbps speeds.