Your email, date and website are BT Retail.
They have nothing whatsoever to do with the physical install
It is Openreach and BT Wholesale that set up the connection. These three all have to practise "equivalence".
Simply saying "BT" causes endless confusion to people who don't realise that. The only question is how well BT Retail and Plusnet communicate with the customer. Who installs it is irrelevant.
My broadband basic info/help site - www.robertos.me.uk
| Domains,site and mail hosting - Tsohost
Connection - Plusnet
UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Wed 07-May-14 10:25:13)