I think it disgraceful for the phone support waiting time is taken too long but there shouldn't be too long to wait because it expand two call centres now in Sheffield and Leeds.
Come on Plusnet - get your phone call answered more quickly. As TalkTalk, Virgin, Sky and BT are all answered within 5 minutes while Plusnet taking over 30 minutes to answered and good job it wasn't billed for premium rate call support.
I give up on Plusnet support call and use community forum instead.
Edited by adslmax (Tue 13-May-14 13:27:47)