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Standard User String
(fountain of knowledge) Tue 13-May-14 13:48:34
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FTTC install - Red internet hours after engineer visit


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Just a quick query, had FTTC installed early this morning, engineer tested, all OK. Followed the instructions of router plug in, wait 15 minutes and so on but the internet light remains red with "auth fail" when i log into the router.
I've tried factory resets, power cycles and so on but 4 hours on its still not letting me log in.

Same trying pppoe dial from the desktop PC using my credentials.

So, what is the average time for a connection to actually start working after the modem and router have been installed and fitted? Is it worth raising a ticket about this?

--
Just migrated to O2 LLU. Time will tell if the move fixes my unstable connection
Standard User Tam
(eat-sleep-adslguide) Tue 13-May-14 13:52:55
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Re: FTTC install - Red internet hours after engineer visit


[re: String] [link to this post]
 
Due to the unique way PlusNet works, because you can be connected at any time today by the engineer, they don't turn your connection on until 23;59 tonight.

Weird isn't it ..

I don't understand it either.....

You'll need to call them and they'll enable the connection straight away or wait until tomorrow.

Tam

Powered By PlusNet (again!) FTTC @ 78Mpbs smile
Standard User String
(fountain of knowledge) Tue 13-May-14 13:55:19
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Re: FTTC install - Red internet hours after engineer visit


[re: Tam] [link to this post]
 
Interesting (and directly contradicts the "wait 15 minutes" in the install guide!). Will submit a ticket now to see if that helps.

--
Just migrated to O2 LLU. Time will tell if the move fixes my unstable connection


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Standard User Tam
(eat-sleep-adslguide) Tue 13-May-14 14:03:58
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Re: FTTC install - Red internet hours after engineer visit


[re: String] [link to this post]
 
In reply to a post by String:
Interesting (and directly contradicts the "wait 15 minutes" in the install guide!). Will submit a ticket now to see if that helps.


Yeah, their systems should see you trying to authenticate and enable it - seems to work for ADSL services, not once found it works for FTTC services...

Tam

Powered By PlusNet (again!) FTTC @ 78Mpbs smile
Standard User RobertoS
(sensei) Tue 13-May-14 14:39:06
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Re: FTTC install - Red internet hours after engineer visit


[re: String] [link to this post]
 
Have you got the format of the username correct in the router?

It is your (account) username@plusdsl.net

I ask because that is a common error.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User String
(fountain of knowledge) Tue 13-May-14 15:23:46
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Re: FTTC install - Red internet hours after engineer visit


[re: RobertoS] [link to this post]
 
That's all correct - im assuming the problem is as Tam suggested.

Ticket was raised a few hours ago to see if it'll speed things up.

--
Just migrated to O2 LLU. Time will tell if the move fixes my unstable connection
Standard User Andrue
(knowledge is power) Tue 13-May-14 15:43:02
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Re: FTTC install - Red internet hours after engineer visit


[re: Tam] [link to this post]
 
In reply to a post by Tam:
In reply to a post by String:
Interesting (and directly contradicts the "wait 15 minutes" in the install guide!). Will submit a ticket now to see if that helps.


Yeah, their systems should see you trying to authenticate and enable it - seems to work for ADSL services, not once found it works for FTTC services...
It seemed to work for me although I did feel that the transfer process was a bit broken.

The day before my account was due to go live I got an email saying that they'd booked an engineer for the following day. That was too short notice for me to do anything about it so since I was transferring an existing FTTC service I ignored it. I heard nothing more so when I got home I just reconfigured my router and found that it was working. I still haven't been officially notified that the move completed but after two months I think I'm 'in'. Least-wise I'm getting a service and they are taking their money smile

---
Andrue Cope
Brackley, UK

Edited by Andrue (Tue 13-May-14 15:45:52)

Standard User Tam
(eat-sleep-adslguide) Tue 13-May-14 16:07:30
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Re: FTTC install - Red internet hours after engineer visit


[re: String] [link to this post]
 
need to post the ticket number here so they can identify you...

Tam

Powered By PlusNet (again!) FTTC @ 78Mpbs smile
Standard User Rastus
(committed) Tue 13-May-14 16:39:25
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Re: FTTC install - Red internet hours after engineer visit


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Have you got the format of the username correct in the router?

It is your (account) username@plusdsl.net

I ask because that is a common error.


Or in some cases (such as mine - old account) it can be username@plus.net - i.e. no 'dsl'

Just being pedantic wink
Standard User Spud2003
(fountain of knowledge) Tue 13-May-14 17:34:15
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Re: FTTC install - Red internet hours after engineer visit


[re: Tam] [link to this post]
 
In reply to a post by Tam:
Due to the unique way PlusNet works, because you can be connected at any time today by the engineer, they don't turn your connection on until 23;59 tonight.



When did they start doing that? My morning installation(last year) connected straight away.
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