I was set to get Plusnet fibre today, I had a non-openreach engineer who was happy to use my unlocked modem. The first problem was that he couldn't get up the pole, he said the steps were loose so he had to phone for someone with a cherry picker, this guy took a couple of hours to get here. When he had finished I went to the van to ask if everything should be ok now and he said yes. I plugged everything in and there was nothing, no dial tone and no DSL light.
Plusnet said that Openreach hadn't closed the line installation so I phoned the first engineer and he said that everything should be fine it just may take a while to process. He then popped in later on just before 5, there was still a problem so he rang the guy with the cherry picker who said that there was a problem a the pole and the screws weren't secure on the wires or they would get straight through the wires!
Why didn't the second engineer tell me there was a problem when I spoke to him? Then I wouldn't have had to wait till 1700 to then ring Plusnet and register the problem.
So it appears I'm now in 24-48 hours wait territory which might take me through to Tuesday with the bank holiday which is really annoying. Although hopefully I won't have to be in for them to fix the fault.