I am not complaining about it as I am glad to finally be on FTTC but I wanted to let you know (in case there is an error or room for improvement) that you really should check the line status more when people order.
I was charged £49 for an install because I was told I needed a new line - when in fact ( according to the engineer) the exchange switched me on yesterday which used to indicate it was the start of a stopped line - and since when did PN charge for that? ( they didn't use to and that's why I am asking.
Anyway I just wanted to feed this back. In my case a new line was not necessary. However I appreciate he did have to come and plug the modem in (which is just sat on my desk) and if I could be bothered I would argue that's not exactly worth £49 either.