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Standard User ainsley001
(regular) Sun 08-Jun-14 13:29:58
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Plusnet charge to switch to Sky


[link to this post]
 
I'm moving my fibre to Sky (just got offered a deal I couldn't turn down) but Plusnet want to charge me £30 because of "differences in the set ups" (not an exact quote to be fair, but it wasn't clear exactly what the charge is for)

Can anyone clarify what this fee will be for? I knew I would end up paying for the short crossover in service times but it feels wrong to pay extra for some technical issue in the switch-over.

Thanks
Standard User RobertoS
(sensei) Sun 08-Jun-14 16:03:44
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Re: Plusnet charge to switch to Sky *DELETED*


[re: ainsley001] [link to this post]
 
Post deleted by RobertoS
Standard User Oldjim
(fountain of knowledge) Sun 08-Jun-14 16:03:47
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Re: Plusnet charge to switch to Sky


[re: ainsley001] [link to this post]
 
This is the cancellation charge which is charged by BT Openreach when moving from a BT based lines to full LLU


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Standard User jchamier
(eat-sleep-adslguide) Sun 08-Jun-14 17:22:13
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Re: Plusnet charge to switch to Sky


[re: Oldjim] [link to this post]
 
In reply to a post by Oldjim:
This is the cancellation charge which is charged by BT Openreach when moving from a BT based lines to full LLU

Interesting, as you'd think it would be BT Wholesale who were losing a WBC customer would be charging as Openreach are still getting income from the line rental.
Hopefully Ofcom are reviewing this, as its a bit of dis-incentive and a reason for people to avoid LLU ISPs - distorts competition in favour of WBC based ISPs.

James - plusnet unlimited fibre - 2 Jun 14 - 470m - Sync 55/9.4 (BT was 51/9.8)
15 years broadband (1999 ntl:cable trial) - Asus RT-AC68U with HG612 - PN BQM - PN speed - old BT speed

Edited by jchamier (Sun 08-Jun-14 17:23:08)

Standard User Oldjim
(fountain of knowledge) Sun 08-Jun-14 17:35:40
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Re: Plusnet charge to switch to Sky


[re: jchamier] [link to this post]
 
The charge is because BT Openreach have to go into the exchange and change the connections
That is the case with ADSL but I have no idea what they do when it is fibre but the charge seems to be the same

Edited by Oldjim (Sun 08-Jun-14 17:42:18)

Standard User RobertoS
(sensei) Sun 08-Jun-14 17:45:47
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Re: Plusnet charge to switch to Sky


[re: Oldjim] [link to this post]
 
Strange also that it is the losing provider that gets charged, when the change is instigated by the gainer.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User jchamier
(eat-sleep-adslguide) Sun 08-Jun-14 17:53:41
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Re: Plusnet charge to switch to Sky


[re: Oldjim] [link to this post]
 
In reply to a post by Oldjim:
The charge is because BT Openreach have to go into the exchange and change the connections. That is the case with ADSL but I have no idea what they do when it is fibre but the charge seems to be the same

Interesting its the same charge for fibre, as I would have thought it was a configuration setting on a switch, given the physical GEA side is the same. Thanks for explaining why is Openreach, i'd forgotten about changing the tie pairs.

I also wonder about why the losing ISP is raising the charge.

James - plusnet unlimited fibre - 2 Jun 14 - 470m - Sync 55/9.4 (BT was 51/9.8)
15 years broadband (1999 ntl:cable trial) - Asus RT-AC68U with HG612 - PN BQM - PN speed - old BT speed
Standard User Oldjim
(fountain of knowledge) Sun 08-Jun-14 17:55:03
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Re: Plusnet charge to switch to Sky


[re: RobertoS] [link to this post]
 
I can't provide a link but I think that both may get charged
Standard User RobertoS
(sensei) Sun 08-Jun-14 18:05:10
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Re: Plusnet charge to switch to Sky


[re: Oldjim] [link to this post]
 
I was thinking the same, after I posted.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Oldjim
(fountain of knowledge) Sun 08-Jun-14 18:12:30
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Re: Plusnet charge to switch to Sky


[re: RobertoS] [link to this post]
 
I just found this http://community.talktalk.co.uk/t5/Unlimited-Broadba...
I know this will not help speed up you getting FTTC with TT but it may explain the reason why it takes TT longer to be FTTC enable at the exchange or Cab compared to say BT.

First thing is TT is using there own equipment at the exchange
(LLU) local loop unbundling, and they have ADSL hardware already installed at the exchange.

BT Openreach have already install their FTTC Hardware at the exchange & Cab But Talktalk needs to install there FTTC LLU'd hardware.
This explains where the cost comes from - I wasn't aware that the LLU suppliers installed their own fibre kit in the exchange
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