Hey - thanks for all the replies and re-assurance - much appreciated. I was worried after reading so many negatives on various websites and blogs. But you guys are giving me some confidence to go with Plus Net
I guess the service may be similar to my current situation with Vodafone - telephone support is a naff, but I just go and raise a query on their forums directed towards their eTeam and thing usually get resolved reasonably quickly. Still nowhere near the quality and timeliness of O2.
The main thing I would worry about is getting a BT Openreach contractor to do the install instead of the 'real deal'. The guy who installed my fibre connected my phone to an extension instead of the outside line.
Sorry, can you clarify this point - do you mean I should insist/hope for an OpenReach engineer rather a contractor?
Also, If I choose not to go with the Plusnet supplied Wifi router,can you guys recommend one? My slightly complicated home setup ; 3 wired unmanaged switches, reserved IPs for certain devices and Wifi Mac filtering etc. My previous O2 router which I think was a Tecnicolor and appears to have the same web interface as the PlusNet one did not allow me to administer my network properly - ie only showed a few of the attached devices, the switches confused the hell out of it.