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Standard User adamtemp
(experienced) Fri 11-Jul-14 10:37:37
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one for the reps


[link to this post]
 
84396011 is the ticket that has been open since the 17th april

Please can this be investigated asap. I am the chairman mentioned in the ticket

GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) (now on a 21cn exchange wwstal 49db on adsl2 or 52.5db on adsl2+ depending on exchange sync)
Standard User adslmax
(knowledge is power) Fri 11-Jul-14 14:21:47
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Re: one for the reps


[re: adamtemp] [link to this post]
 
since 17th April, blimey that's a three months long wait! Very poor indeed.
ISP Representative chrispettitt
(isp) Fri 11-Jul-14 14:44:00
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Re: one for the reps


[re: adamtemp] [link to this post]
 
I'll get this picked up ASAP for you. The ticket was last updated yesterday, but will certainly get this looked at further for you.

Really sorry for the delay.

Chris Pettitt
Plusnet Customer Support
Digital Care
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User adamtemp
(experienced) Fri 11-Jul-14 15:17:12
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Re: one for the reps


[re: adslmax] [link to this post]
 
Many resaons for dragging on (out of plusnets control) now it is openreach

stems from this thread http://forums.thinkbroadband.com/plusnet/f/4320776-i...

GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) (now on a 21cn exchange wwstal 49db on adsl2 or 52.5db on adsl2+ depending on exchange sync)

Edited by adamtemp (Fri 11-Jul-14 15:19:29)

Standard User adamtemp
(experienced) Fri 11-Jul-14 15:17:54
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Re: one for the reps


[re: chrispettitt] [link to this post]
 
Thanks I updated this morning with more contact details

GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) (now on a 21cn exchange wwstal 49db on adsl2 or 52.5db on adsl2+ depending on exchange sync)
Standard User johnjburness
(eat-sleep-adslguide) Fri 11-Jul-14 15:54:17
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Re: one for the reps


[re: adamtemp] [link to this post]
 
In reply to a post by adamtemp:
84396011 is the ticket that has been open since the 17th april

Please can this be investigated asap. I am the chairman mentioned in the ticket

Its always worth raising these type of issues directly into Plusnet's Community Forum:- LINKY

Whilst PN Reps do visit here, they frequent the Community Forum much more regularly!

Regards,
John
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