User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | (show all)   Print Thread
Standard User stevenfrenchy
(member) Mon 14-Jul-14 23:20:56
Print Post

plusnet was great untill last week, are my stats ok?


[link to this post]
 
Link Information

Uptime: 0 days, 1:04:16
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,204 / 6,926
Data Transferred (Sent/Received) [MB/MB]: 12.87 / 96.44
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 21.8 / 39.5
SN Margin (Up/Down) [dB]: 5.7 / 5.7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 23 / 0
FEC Errors (Up/Down): 6 / 1,126,029
CRC Errors (Up/Down): 0 / 35
HEC Errors (Up/Down): 0 / 197

thanks for looking
Standard User Oldjim
(knowledge is power) Tue 15-Jul-14 09:47:17
Print Post

Re: plusnet was great untill last week, are my stats ok?


[re: stevenfrenchy] [link to this post]
 
so what is the problem
Standard User stevenfrenchy
(member) Tue 15-Jul-14 10:37:01
Print Post

Re: plusnet was great untill last week, are my stats ok?


[re: Oldjim] [link to this post]
 
connection drops about 3 or 4 times a day or speed goes from 6 mb to 0.25 mb about twice a day, need to restart to make it work again , i was wondering if it my stats can show if there is anything wrong with my connection
thanks for the reply


Register (or login) on our website and you will not see this ad.

Standard User Oldjim
(knowledge is power) Tue 15-Jul-14 10:39:16
Print Post

Re: plusnet was great untill last week, are my stats ok?


[re: stevenfrenchy] [link to this post]
 
Nothing obviously wrong with the stats
When the speed drops is this measured via a wireless connection and is it only a reported speed from a test or is it a major drop in sync speed
Standard User stevenfrenchy
(member) Tue 15-Jul-14 10:51:12
Print Post

Re: plusnet was great untill last week, are my stats ok?


[re: Oldjim] [link to this post]
 
Well when I feel the speed drops and I usually go to speedtest.net to test it , I don't check the sync stats ( I guess I should ) and yes all done by wireless
Thanks for the reply
Standard User Oldjim
(knowledge is power) Tue 15-Jul-14 10:54:11
Print Post

Re: plusnet was great untill last week, are my stats ok?


[re: stevenfrenchy] [link to this post]
 
It does sound like a wireless problem
Are you using the Plusnet supplied router
Standard User stevenfrenchy
(member) Tue 15-Jul-14 10:56:58
Print Post

Re: plusnet was great untill last week, are my stats ok?


[re: Oldjim] [link to this post]
 
Yes I am ...
Wireless problem ? I didn't think so ..
Standard User Oldjim
(knowledge is power) Tue 15-Jul-14 11:10:15
Print Post

Re: plusnet was great untill last week, are my stats ok?


[re: stevenfrenchy] [link to this post]
 
The reason I suggested a wireless problem rather than a connection problem is that a connection problem would probably have triggered a change in the Plusnet copy of the IP profile which wouldn't be fixed by a router reboot
Standard User jelv
(knowledge is power) Tue 15-Jul-14 15:15:03
Print Post

Re: plusnet was great untill last week, are my stats ok?


[re: stevenfrenchy] [link to this post]
 
The FEC errors do look high for the connection time, but you really need to rule out wireless issues first. The PN supplied router has a pretty poor reputation for wireless.

If it is a wireless issue, you may not actually have a problem with your connection from the router to Plusnet - yet. Keep rebooting the router and it is highly likely you will have as the exchange will think the line is unstable and slow your speeds at all times to try to make it stable.

jelv

Plusnet user since November 2001 - not sure for how much longer
ISP Representative thatadamwalker
(isp) Tue 15-Jul-14 17:03:20
Print Post

Re: plusnet was great untill last week, are my stats ok?


[re: stevenfrenchy] [link to this post]
 
Hi there,

Feel free to drop me a PM with your username so I can do some diagnostic checks for you.

Adam Walker
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Pages in this thread: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | (show all)   Print Thread

Jump to