Thought I'd post a follow up
When I switched from O2 ADSL to SKY FTTC I couldn't help but be a little disappointed despite speed test and pings being OK web pages were just a little slow to load, not as snappy, I tried different DNS servers but browsing was just never the same, though download speeds were obviously a lot better.
This is one of the reasons I stuck with the switch despite the above.
Now I'm on Plusnet web pages appear instantly like they did before
I don't know how or why but I'm happy.
Now for the not so good.
The support is truly shocking I really hope I don't have a problem in the future, it's that bad.
Fairplay to them for eventually giving me my requested install day, but that's after coming on here and the plusnet forum.
Thanks for your broadband order.
Before we can activate your service you'll need new equipment installing at your home.
We'll arrange for an engineer to carry out this work for you.
I asked if an engineer would be required to come to my home as I was currently on Fibre with Sky
You will require an engineer visit yes as your line is currently not on the BT network which is what we use here at Plusnet.
I even asked for clarification on this and asked what he would do as I was already on fibre and already had a BT openreach modem
Yes, an engineer will need to visit to make sure the service is up and running. It's likely they'll test that socket and replace it if necessary or use that for the installation if it's deemed as working fine.
On the day I get a message saying my phone line is now active, great now I just have to make sure somebody is in for the engineer, no easy thing as I got called out at short notice so I went to a lot of trouble making sure somebody was going to be in.
With the modem they sent it said do not switch on your modem until an engineer visits or you get a message telling you that your broadband is active.
I'm sure you can guess where I'm going with this yep not only did no engineer turn up I still haven't had a message to say my broadband is active.
If it wasn't for the help on the forum
which still hasn't been replied to by a staff member I'd still be sat here waiting for a BT engineer or message to say my broadband is ready
The tickets take far too long to get an answer and the phone support is well documented above.
I'm starting to look at Plusnet a bit like Giffgaff if you want support go to the community.
Which is fine if the community can help but what happens when it can't and an engineer is required I dread to think.