I have a great aunt in her 80s who I recommended to plusnet for broadband some years ago. This has worked well. Recently I visited her to sort out a computer problem and reviewed her telephony and internet requirements. Her telephony is currently with BT and I reckoned she could get a better deal with Plusnet.
I suggested she call 08004320200 and ask for the following:
1: Phone with anytime
2: Annual line rental
3: Caller display
4: The latest £2.50 broadband deal for a year
5: A Plusnet modem/router as she started on PN before they were giving free ones and she bought her own whichis now unsuitable as it lacks wifi.
She tried phoning several times, wasting over 3 hours in the process. Her best result was getting through after almost an hour's wait. The person wasn't helpful, he denied the existence of the £2.50 net deal and was generally hard to deal with.
My aunt is planning to move her broadband to BT who I'm sure will welcome her business even if Plusnet don't seem to want it and I lose the referral bonus.
If a PN rep responds I can supply her username by PM.