While this may not be as bad as some of you I have noticed more dropped connections. I know this because I monitor and keep track of my ip's.
I called PN other day and they claimed it was BT maintenance but they keep on saying that like it's some excuse. BT openreach seem so haphazard if that is the case.
Anyway it happened again last night, dropped around 2am and a new IP this morning. I have used the zen checker and their was no maintenance last night but there will be tonight.
So that will be another dropped connection.
On top of that the call centre waiting times have gone up again. Called other night about 1am and it was a 30 minute wait.
When I asked about the Leeds call centre and said it was meant to reduce waiting times, PN said, the Leeds call centre shuts at 5pm. PN said they don't have a lot of staff on after this. Never used to be like that
Well that's a lot of flaming good with the Leeds call centre being shut at 5pm. What is the point of a new call centre if it's closed at 5pm.
plusnet need to pull themselves together and stop proving such a poor service. There fibre is also going down the pan.
Thatís what you get when you try and sell flaming broadband at £2.99. It's not sustainable.
I may as well go back to BT in future for my fibre. Sort it PN!
* Note* Trolls need not reply to me, you know who you are. Thank You.
Speedtest.net is far superior.
Edited by superspeed (Sun 27-Jul-14 13:21:25)