- UK support and none are script-readers. They listen, particularly the online reps here and more so in the Community forum (Excellent guys);
- traffic management
article. In the past the traffic management was to protect Plusnet capacity. Now that the policy is to have sufficient capacity for all the streaming and TV catchup etc. they have simply adapted the technology to our definite advantage. The Pro product you order through your Member Center (Control Panel) once you are a customer. You can turn it on an off monthly at will - it's a monthly contract independent of your main one. On the current products it isn't needed except in very rare circumstances and for a gamer could actually make things worse. As explained in the article;
- because they are gaining customer rapidly their phone and ticket support staffing hasn't kept up. There are many reports of having to wait over 30 minutes for an answer on the phone and tickets (called Questions in the Member Centre) are taking days to receive an answer. If it's urgent, at the moment use the Community forum.
More good things:
- they have opened a second UK support office but not trained the new staff deeply enough. That is being sorted according to an announcement today. Also the online rep team has been tripled in size from 1 August, unfortunately losing three of the existing team who are moving onwards (and I think upwards). They are doing so within Plusnet.
- existing users I don't think have ever complained about bad effects from the traffic management. Only non-customer carpers who are opposed to it on principal.
That's all I can think of off the top of my head. I hope it helps.
My broadband basic info/help site - www.robertos.me.uk
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"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
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