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Standard User jim66
(newbie) Tue 12-Aug-14 11:34:28
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Moving from TalkTalk to Plusnet


[link to this post]
 
Hi all

i am wanting to move from TalkTalk (LLU) to Plusnet

How do i go about this:

Do i need a mac key?

Do i need to tell TT i am leaving or just sign up with Plusnet?

Do i tell TT i want to cancel, but obviously i dont want to have down time or loose my land line number ?

Sorry for all the questions, i just find it a bit confusing

Regards
Jim
Standard User StephenTodd
(experienced) Tue 12-Aug-14 13:09:57
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Re: Moving from TalkTalk to Plusnet


[re: jim66] [link to this post]
 
I'm considering in a similar switch (from BT -> PlusNet). The PlusNet switch page should help
http://www.plus.net/home-broadband/switch/

You will need a MAC,
Remember that asking for a MAC is not equivalent to telling the from company you are cancelling.
When you have decided to switch and got things ready with PlusNet, inform TalkTalk to make sure they are aware.

I'm not sure what the situation is that might cause loss of landline number, I'd be pleased if anyone could clarify that (I don't want to lose the number we have had for 35 years).

--
BT Infinity 2, thinking of moving to PlusNet
Standard User jim66
(newbie) Tue 12-Aug-14 14:48:56
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Re: Moving from TalkTalk to Plusnet


[re: StephenTodd] [link to this post]
 
Many thanks for your input smile ,

Reading this guide ( if i have read it correctly ) suggests i my not need a mac

http://www.thinkbroadband.com/guide/migration.html

i assume the process from LLU to a BT Wholesale provider is different from a BT Wholesale provider to another BT Wholesale provider?

Can Plusnet please clarify the situation

Regards
Jim

Edited by jim66 (Tue 12-Aug-14 14:49:29)


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Administrator MrSaffron
(staff) Tue 12-Aug-14 15:02:21
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Re: Moving from TalkTalk to Plusnet


[re: jim66] [link to this post]
 
If it is full LLU then there is NO WAY for TalkTalk to generate a MAC. Our guide is correct.

Method should be a
http://www.thinkbroadband.com/guide/migration.html#s...

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jim66
(newbie) Tue 12-Aug-14 15:54:43
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Re: Moving from TalkTalk to Plusnet


[re: MrSaffron] [link to this post]
 
Many Thanks smile

do PN do sim provides when ordering from their website ?

is there usually any downtime?

So PN guide when wanting to move to them is totally useless if your on a full LLU connection?

would i tell talktalk i am leaving or just sign up to PN ?

many thanks
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 12-Aug-14 17:08:21
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Re: Moving from TalkTalk to Plusnet


[re: jim66] [link to this post]
 
After you have moved tell TT and ask to settle your final bill.

You probably need to give TT sufficient notice beforehand so as to time it right.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC

Edited by XRaySpeX (Tue 12-Aug-14 17:10:00)

Standard User jchamier
(eat-sleep-adslguide) Wed 13-Aug-14 22:40:17
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Re: Moving from TalkTalk to Plusnet


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
If it is full LLU then there is NO WAY for TalkTalk to generate a MAC. Our guide is correct.

Wasn't Ofcom going to change this as it seems full-LLU providers are at a disadvantage? I thought the MAC process would be used, but the MAC key issued would show the difference? (ie, openreach would still be doing the work, and would know what to do).

James - plusnet unlimited fibre - 2 Jun 14 - 470m - Sync 55/9.4 (BT was 51/9.8)
15 years broadband (1999 ntl:cable trial) - Asus RT-AC68U with HG612 - PN BQM - PN speed - old BT speed
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