@jchamier. Thanks for the welcome
Step 2: My BT Mac arrived without any prompting ... 4 working days. (4 identical emails and 2 identical SMS messages so far)
Mac submitted online to PlusNet. If I haven't got email with confirmed date by tomorrow I'll call customer service as well; it seems from some comments that sometimes the kickstart of the order can get dropped between cracks in the PlusNet system.
Step 3: I rang with my Mac as well and to confirm dates. The order wasn't yet going through, I don't know how long it would have been delayed if I hadn't rang as well. They started the order and said precise date would follow in text.
Step 4: Text arrived, but with date of 9th, despite the fact that I had requested 26th on my order. Doubly awkward as we will be away then, and it gives us too much overlap with our BT broadband cancellation.
Step 5: Rang again, date corrected to 26th.
Impressions so far.
* Shame about the date mixup, but not at all serious.
* Really helpful and easy to understand support staff on both telephone calls.
* I'd rather have even shorter wait times, but I guess 15 mins or so counts as pretty good in this industry. (I've got used to First Direct apologizing if its over 30 seconds).
* I'd rather have very different music while waiting; but I guess most of their customers wouldn't want Bach either so I'll have to live with it.
BT Infinity 2, thinking of moving to PlusNet
Edited by StephenTodd (Mon 01-Sep-14 17:50:53)