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Standard User TheValk
(regular) Wed 03-Sep-14 11:54:37
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Sudden but consistent speed reduction


[link to this post]
 
I joined Plusnet in April as a refugee from COMS/ADSL24.
The speed I was getting initially from my FTTC was around 20Mbps which was the best I could expect from my line.
This was consistent up until recently. I don't check my speed often but I noticed a week or two ago that downloads were taking longer than usual and that no matter what time of day I tested I was getting 15Mbps and no more.
I have run the BT Wholesale test and find that although my BT line profile is set to 20.55/10 Mbps I am actually getting 15.91/2.59 Mbps.
This is confirmed on the thinkbroadband.com tester.
Is this likely to be the result of a Plusnet profile?

Edited by TheValk (Wed 03-Sep-14 11:56:56)

Administrator MrSaffron
(staff) Wed 03-Sep-14 11:59:56
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Re: Sudden but consistent speed reduction


[re: TheValk] [link to this post]
 
On our tester are the tbbx1 and HTTPx6 results the same?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Wed 03-Sep-14 12:16:33
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Re: Sudden but consistent speed reduction


[re: TheValk] [link to this post]
 
Go to your Member Centre, and from the left-hand menu take Connection details >> High speed broadband. In there you will see the Current line speed.

With an IP Profile of 20.55Mbps I expect that to be 20.5Mbps. If so, that isn't the problem.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Wed 03-Sep-14 12:17:04)


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Standard User TheValk
(regular) Wed 03-Sep-14 13:53:13
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Re: Sudden but consistent speed reduction


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
On our tester are the tbbx1 and HTTPx6 results the same?


AVG TBBX1 is 14.73
Burst TBBx1 is 15.61
AVG HTTPx6 is 15.51
Burst HTTx6 is 17.23
Standard User TheValk
(regular) Wed 03-Sep-14 13:55:15
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Re: Sudden but consistent speed reduction


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Go to your Member Centre, and from the left-hand menu take Connection details >> High speed broadband. In there you will see the Current line speed.

With an IP Profile of 20.55Mbps I expect that to be 20.5Mbps. If so, that isn't the problem.


The Current line speed is 20.5 Mb
Standard User RobertoS
(elder) Wed 03-Sep-14 14:05:57
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Re: Sudden but consistent speed reduction


[re: TheValk] [link to this post]
 
Are you testing when connected wired or wireless to the router? We need to be sure it isn't a wireless issue smile.

(Edit - the Current line speed is the copy IP Profile rounded down, and is the limit imposed by Plusnet to minimise packet loss).

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Wed 03-Sep-14 14:08:11)

Standard User TheValk
(regular) Wed 03-Sep-14 15:58:04
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Re: Sudden but consistent speed reduction


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Are you testing when connected wired or wireless to the router? We need to be sure it isn't a wireless issue smile.

(Edit - the Current line speed is the copy IP Profile rounded down, and is the limit imposed by Plusnet to minimise packet loss).


Desktop PC connected by cat5 to a BiPak 7800N router.

Thanks for the help.
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