User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User ConorMK
(knowledge is power) Wed 17-Sep-14 18:14:20
Print Post

connection gone down


[link to this post]
 
Seems my connection has gone down and the support queue is showing 34.95 calls waiting. Any ideas what's going on?

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User JarredR
(regular) Wed 17-Sep-14 18:22:14
Print Post

Re: connection gone down


[re: ConorMK] [link to this post]
 
Mine went down too.
Router showing Authentication Failure

Power cycled router, and have now re-connected.

Edited by JarredR (Wed 17-Sep-14 18:26:02)

Standard User ConorMK
(knowledge is power) Wed 17-Sep-14 18:27:37
Print Post

Re: connection gone down


[re: JarredR] [link to this post]
 
Just tried mine and am getting a 172 ip address.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM


Register (or login) on our website and you will not see this ad.

Standard User kasg
(fountain of knowledge) Wed 17-Sep-14 18:31:47
Print Post

Re: connection gone down


[re: ConorMK] [link to this post]
 
Same here, lost it at about 18.00. The support line is saying there has been a "major servIce incident" but there's nothing on the status page about it yet.

Ok found this http://usertools.plus.net/status/archive/1410974685.htm

Kevin

plusnet Unlimited Fibre - sync approx 60000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST

Edited by kasg (Wed 17-Sep-14 18:38:42)

Standard User JarredR
(member) Wed 17-Sep-14 18:32:54
Print Post

Re: connection gone down


[re: ConorMK] [link to this post]
 
172 on the LAN side?
Is your router not getting an external IP?
Standard User JarredR
(member) Wed 17-Sep-14 18:33:51
Print Post

Re: connection gone down


[re: kasg] [link to this post]
 
Probably radius server gone down
Standard User ConorMK
(knowledge is power) Wed 17-Sep-14 18:36:45
Print Post

Re: connection gone down


[re: JarredR] [link to this post]
 
I normally have a fixed ip starting 81 but atm it's 172

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User JarredR
(member) Wed 17-Sep-14 18:37:56
Print Post

Re: connection gone down


[re: ConorMK] [link to this post]
 
Ah OK. I see
Standard User ConorMK
(knowledge is power) Wed 17-Sep-14 18:42:14
Print Post

Re: connection gone down


[re: JarredR] [link to this post]
 
Customer service stats now say there's 172 calls waiting! :|

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User kasg
(fountain of knowledge) Wed 17-Sep-14 18:45:05
Print Post

Re: connection gone down


[re: ConorMK] [link to this post]
 
In reply to a post by ConorMK:
Customer service stats now say there's 172 calls waiting! :|

I should have thought the major incident message would be enough to put most people off.

Kevin

plusnet Unlimited Fibre - sync approx 60000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to