I've started a house move with Plusnet who have said a new line needs to be put in, so they gave us the option of something like £6 a month and a new 24 month contract. Bit of a pain to do this since we only just changed provider and were getting it for £2.50 a month, but hey ho better than paying for a new line up front.
I've since had a chance to inspect the property 2 weeks before we move, and there is in fact a BT socket and line there. Are Plusnet or Openreach mistaken in saying we need a new line? Surely the £120 or whatever cost isn't needed since there's practically nothing for an install engineer to do? Does anyone have experience of getting Plusnet to correct a mistake like this and get put back on the old contract?
I know I need to call them, but currently I can only do this at lunchtime and the last couple of times I've tried it states a 20 min wait on hold. Bit inconvenient in a 30 min lunch break