Young guy came to install FTTC. He changed the position of the master socket and did what he had to do. He went off to the cabinet to do some work, and came back a short time later. He asked me for the router I had been sent and connected it up to the new master socket.
He seemed unhappy so I asked if there was a problem. "The router won't sync". Says he. I'm not surprised says I, it needs a fibre modem. Oh he said and trotted off to his van. On his return and with everything synced he admitted that it was his first Plusnet install. He was unaware that he had to provide a modem, as Sky, BT, TT provide a combined modem and router.