Thought I'd share my house move story.
Moved on 12th September from old house, discussed everything with house movers teams, all arranged, or so I thought.
Was told new address/postcode was showing 80 Mbps download speeds, so I agreed to go for that, and pay the extra, from unlimited fibre to unlimited fibre extra, then wait for BT and Openreach.
19th September, BT arrive to install phone line.
30th September, Openreach arrive, change BT socket faceplate to enable broadband, and confirms speeds at the cabinet and internally, at 76 to 80 Mbps download, I'm happy.
Openreach guy says he's never done a PlusNet install before, so I walked him through connecting the white Openreach modem to the Technicolor router supplied by PlusNet, all seems to work OK.
Now go online to the member centre at PlusNet, where they still have my old address/phone number linked to my account.
On the phone to customer services, wait an age, then get a guy who says yes, I'm now on the 40Mbps package, No , wait, I'm supposed to be on the 80Mbps package, he can't help, so transfers me onto someone else, where I'm told it will be corrected very soon, and I'll get an email off them to confirm.
Nothing happened, back on the phone, and speak to great guy called S Dennison, who I ask to stay on hold with, until we both know this is sorted, he agrees, and within 20 minuets, all is as it should have been.
Why this was so complicated, I'll never know, but no one answered my tickets until after all this was sorted?
As a plus side, as I agreed to sign up for a new 24 month contract, got services at reduced monthly cost, so this makes it much better.
After doing various speed checks, had to get back in touch with PlusNet, and nice guy called Rubin in tech support, told me I was set to 46Mbps, instead of correct one, which his team leader has now corrected, and I'm showing 78Mbps download speeds.
Odd that so many calls have to be made by the customer, instead of PlusNet staff doing what's needed?
Last part of this is a question to all of you, does anyone know of a better router to replace the Technicolor one PlusNet provide to enable connection of the Openreach white modem to?
Edited by zrerz (Thu 02-Oct-14 17:21:53)