Had openreach engineer today, arrived at 11am, left at four 4pm, guy Openreach sent was a fibre installer, not a fibre fault specialist, he called another guy to help, and together the following was done/reported:
The wire/installation in my property was inspected/Openreach modem all checked out 100% OK.
Outside to the pole, then the green cabinet down the road, here they found problems, moved me over to another DSLAm (whatever that is), and on checking the connection to my exchange, found aluminium in the circuits, and I was told this was the major problem, as at the box it was getting 78 Mbps, but the aluminium was preventing this reaching my house, where I can expect at most 40 to 44Mbps, nowhere near the 77 to 66Mbps PlusNet offered me prior to moving, and the sole reason I accepted this deal was under the proviso this was what I would get, and if happy, then agree to a new 24 month contract, but I'm not happy, after saying this to me over the phone at the old house on the 6th September, I'm now stuck in PlusNet's mumbo jumbo, where they still refuse to release me from this contract for a product service they can't provide.
Now they again are looking for yet another delay/get out clause for themselves, by saying they are going to listen to the voice calls made on that day.
But, I have no faith in that, as before I joined PlusNet, one of the sales guys promised me good deals, which I accepted, but upon getting first bill, found it was dearer than the one promised, I rang up to query and was told they would check the voice recordings, guess what, yeah, no sign of the guy or his offer, so what's the betting they will try this again now?
PlusNet have no honour, avoid them at all costs!