Just wondering if I can get a bit of advice. Trying to help my Nan out. About 2 months ago she moved from Plusnet to TalkTalk. In her email today she received 3 mails from Plusnet, 2 advising her email had been closed, which I told her would happen anyway, but she's also received an email stating 'We're emailing you to let you know that as your cancellation request has now been placed. Your cancellation will take place on 27/10/2014".
She is panicking thinking that her line is going to be cut off on the 27th. I've told her that it's probably just plusnet winding the account up and not to worry as her line is controlled by TT now. I've tried to have a look at her old PN account but it's no longer accessible.
If I could get get confirmation from someone here who has experience of or is in the know that it is what I think it is, then that would be great.