Ring Plusnet service. You may have quite a wait, but you'll probably get a sensible answer at the end of it.
When I moved over (on the correct date) I had to nudge Plusnet as their system doesn't always make the change as automatically as it should.
Recently moved from BT Infinity 2 to PlusNet. Very happy so far.
Edited by StephenTodd (Fri 31-Oct-14 11:40:33)