She needs a working phone line as she has an emergency care token that is connected to the line in case she needs help (which she has several times this year).
Logged a ticket, made a call to follow up.
Told that the problem should be fixed by midnight past. No restoration of service by 10am this morning - also no update on the ticket.
It appears that when you report something like a total loss of service to Plusnet that they think the magic fairies will restore service overnight (yeah, right) and THEN they ask you to do the faceplate shuffle to test the internal line etc. As I told them very clearly the line is dead (no dialtone) and cannot be rang (goes to dead/problem two-tone).
It's imperative that my mother at least as a working landline in case of difficulties.
Clearly the problem isn't with anything interior to my mother's property.
What has plusnet done to help - well, according to the ticket - nothing. If this is the case it's disgracefully contemptuous of customers. I hope this is not the case.
The tickets are 93896771 and 93897221.
EDIT: plusnet could have actually told me about the MSO that apparently existing at her exchange rather than me chasing up a couple of time to find out! the MSO however it not reported on other sources (MSO Checker, BT Business Service Status and others)...
Edited by zoiciox (Sat 01-Nov-14 14:28:43)