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Standard User philflyer
(member) Mon 03-Nov-14 11:38:48
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Plusnet get it wrong within minutes of signing up


[link to this post]
 
Not a good start with Plusnet. Just signed up for the phone and fibre deal at 14.99 / month with first 6 months free. Paid £162.86 for advance line rental so as the first 6 months BB is free, that should leave just £0.99p / month for caller display. Back comes an email saying I'll pay 15.98 for the first 6 months!

===================
Today you've paid
£162.86 - more detail
Each month you'll pay
£15.98 - for the first 6 months
£15.98 - from month 7
===================

Opened a support ticket which they say will take at least 10 hours to answer
Are they always this good?
Standard User BatBoy
(legend) Mon 03-Nov-14 12:33:06
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Re: Plusnet get it wrong within minutes of signing up


[re: philflyer] [link to this post]
 
You realise they're just BT under a different brand name?


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Standard User RobertoS
(elder) Mon 03-Nov-14 12:54:24
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Re: Plusnet get it wrong within minutes of signing up


[re: BatBoy] [link to this post]
 
Wrong.

Different products, prices, support, kit, strategy.

A Skoda is not a VW. A Bentley is not a VW.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.


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Standard User Apprentice
(knowledge is power) Mon 03-Nov-14 13:03:56
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Re: Plusnet get it wrong within minutes of signing up


[re: philflyer] [link to this post]
 
Despite the possible wait best to phone CS and get the details sorted for your account, tickets are slow and if you add anything to your ticket before you get a reply it goes further back in the que ...... well it used to do and I doubt that'll have changed been improved.

https://portal.plus.net/supportpages.html?a=212&help...

plusnet user
Standard User BatBoy
(legend) Mon 03-Nov-14 13:18:23
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Re: Plusnet get it wrong within minutes of signing up


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Wrong.

Different products, prices, support, kit, strategy.

A Skoda is not a VW. A Bentley is not a VW.
But that's exactly what I'm saying - Plusnet are Skoda to BT's VW.


____________________________________________________________________________All_Quiet_on_the_Western_Front__________________
ISP Representative LinnPlusnet
(isp) Mon 03-Nov-14 13:24:00
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Re: Plusnet get it wrong within minutes of signing up


[re: philflyer] [link to this post]
 
Hi philflyer,

Glad to hear you've just signed up to Plusnet!

Hmm....That certainly doesn't look right. This may be an error in your welcome email or the account's been incorrectly set up.

Either way, can you PM me your username so that I can take a look into that from our side please?

Thanks.

Regards,

Linn Karstrom
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User MCM
(fountain of knowledge) Mon 03-Nov-14 13:33:56
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Re: Plusnet get it wrong within minutes of signing up


[re: BatBoy] [link to this post]
 
t that's exactly what I'm saying - Plusnet are Skoda to BT's VW.
PN's UK support is Rolls Royce quality when compared to BT's Indian script monkeys. You may have to wait a bit but at least PN's support actually try to help their users.
Standard User philflyer
(member) Mon 03-Nov-14 14:35:45
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Re: Plusnet get it wrong within minutes of signing up


[re: BatBoy] [link to this post]
 
I realise that Plusnet are owned by BT but they are considerably cheaper for both phone and internet. 6 months free plus £50 cashback seems pretty good so I thought I would give them a try as I can't see any reason why the service should be any worse than what I have already experienced if it all goes through the same BT wholesale route . My problems have always been with Openreach rather than BT broadband and I am stuck with them whoever I go with.
Standard User Stevenage_Neil
(committed) Mon 03-Nov-14 14:52:35
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Re: Plusnet get it wrong within minutes of signing up


[re: philflyer] [link to this post]
 
In reply to a post by philflyer:
My problems have always been with Openreach rather than BT broadband and I am stuck with them whoever I go with.


And the thread is about what?
Standard User broadband66
(fountain of knowledge) Mon 03-Nov-14 15:26:00
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Re: Plusnet get it wrong within minutes of signing up


[re: RobertoS] [link to this post]
 
Skoda now produce VFM cars since being taken over by VW. A decent parent company can make a difference.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
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