I am migrating from another provider on ADSL2 to PlusNet FTTC. My welcome email says: We'll arrange for your fibre broadband service to be switched to us - This will happen on 26/11/2014 AM. This is the date that was indicated on the signup for the engineer visit.
I have now had a text from PlusNet that says: Your broadband service is due to become active by midnight on 27/11/2014. Please don't set up your router before…
Is there normally a 36 hour delay between engineer and switchover? If the engineer has linked my copper to fibre in the cabinet will my ADSL2 still be working.
As with another recent post the welcome email says I will pay 31.93 - for the first 6 months which ignores the fact that I am supposed only to be paying line rental + 0.93 for caller number display as the offer is free BB for 6 months. It looks like the systems can't cope with the offers.