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Standard User Discus
(experienced) Sat 15-Nov-14 17:14:22
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Email address details for PN please?


[link to this post]
 
I am one of those people that doesn't like doing initial sales enquiry stuff over the phone. I want to contact PN about some questions regarding a move from Sky to their network. The only way I seem to be able to do so is to ring them, which leaves me no paper trail to refer back to, or the self help assistant, which is of no use in my case. The Facebook page doesn't take comments, so no help there either. An "old fashioned" email address would be great if someone could help please?

Mark

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
Standard User RobertoS
(elder) Sat 15-Nov-14 17:19:39
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Re: Email address details for PN please?


[re: Discus] [link to this post]
 
You could PM Linn Karstrom on these forums.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Standard User Discus
(experienced) Sat 15-Nov-14 18:03:15
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Re: Email address details for PN please?


[re: RobertoS] [link to this post]
 
Thanks Roberto, wasn't sure who the the regular person was these days.

Mark

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website


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Standard User RobertoS
(elder) Sat 15-Nov-14 18:45:54
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Re: Email address details for PN please?


[re: Discus] [link to this post]
 
It may not be read at weekends. I believe that team are Monday-Friday, unless they find themselves at a loose end.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Standard User Discus
(experienced) Sun 16-Nov-14 09:44:24
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Re: Email address details for PN please?


[re: RobertoS] [link to this post]
 
Not a problem, I am not in a hurry for a reply.

Thanks

Mark

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
ISP Representative chrisparr
(isp) Mon 17-Nov-14 14:20:24
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Re: Email address details for PN please?


[re: Discus] [link to this post]
 
Hi there,

We don't have an email address for this type of query. We do have sales chat on our website, if you are stationary on a page for a period of time you may be invited to take part. Alternatively feel free to message us on Facebook rather than a comment on the page, we'll pick that up and respond asap.

If you've already PM'd Linn I'll give her a nudge to take a look.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User RobertoS
(elder) Mon 17-Nov-14 16:23:26
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Re: Email address details for PN please?


[re: chrisparr] [link to this post]
 
?
Why Facebook? Why not here? Company policy?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Standard User Discus
(experienced) Mon 17-Nov-14 16:35:04
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Re: Email address details for PN please?


[re: chrisparr] [link to this post]
 
I looked on FB, but couldn't find a way to make contact that didn't involve a phone. Linn has now responded though and my queries have been answered thank you.

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
ISP Representative chrisparr
(isp) Mon 17-Nov-14 16:44:01
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Re: Email address details for PN please?


[re: RobertoS] [link to this post]
 
I only mentioned Facebook as that's what the OP mentioned. I also mentioned his PM to Linn (which she's now replied to).

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User kasg
(fountain of knowledge) Mon 17-Nov-14 19:36:59
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Re: Email address details for PN please?


[re: Discus] [link to this post]
 
In reply to a post by Discus:
I looked on FB, but couldn't find a way to make contact that didn't involve a phone

If you go to the facebook page, https://www.facebook.com/plusnet you can click on "Message" in the header to send a message to Plusnet.

(link corrected)

Kevin

plusnet Unlimited Fibre - sync approx 60000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST

Edited by kasg (Tue 18-Nov-14 00:20:46)

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