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Standard User rm55
(newbie) Mon 17-Nov-14 10:33:26
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Advice please - moving house 2 months into Plusnet contract


[link to this post]
 
Hi all, in September I took out 12 months up front line rental and 40/20 FTTC for 18 months (with the £3.99 for the first 6 months offer).

I'm now moving house in mid December and having looked on the Plusnet site it says...

"Moving broadband is free if you take a new contract (you may need to change your broadband product to do this), otherwise it'll cost £65.00."

Can anyone offer advice on the following:-

1) Can I take my remaining 12 months up front line rental with me for free?
2) If I start a new contract (to avoid the £65 charge) I assume I'll lose the remaining "£3.99 for 6 months"?
3) If I start a new contract will I be eligible for any special offers currently running?

Thanks!
Standard User Oldjim
(knowledge is power) Mon 17-Nov-14 10:54:43
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Re: Advice please - moving house 2 months into Plusnet contr


[re: rm55] [link to this post]
 
Try phoning the house move team and asking https://portal.plus.net/home-broadband/movinghome/
ISP Representative chrisparr
(isp) Mon 17-Nov-14 14:21:45
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Re: Advice please - moving house 2 months into Plusnet contr


[re: rm55] [link to this post]
 
As Oldjim suggests, try giving our customer options team a ring. They'll be able to advise on any charges, discounts and offers for your account.

Chris Parr
Plusnet Support Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User rm55
(newbie) Thu 20-Nov-14 11:24:13
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Re: Advice please - moving house 2 months into Plusnet contr


[re: chrisparr] [link to this post]
 
Thanks, I tried ringing this morning but got a message that there was long wait. Can I do anything through the member centre online?
Standard User RobertoS
(elder) Thu 20-Nov-14 11:48:48
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Re: Advice please - moving house 2 months into Plusnet contr


[re: rm55] [link to this post]
 
Did you select Option 3?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Standard User rm55
(newbie) Thu 20-Nov-14 12:03:04
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Re: Advice please - moving house 2 months into Plusnet contr


[re: RobertoS] [link to this post]
 
Um, can't remember. I think I did option 1 first, then there was an option for moving home - but it wasn't 3!
Standard User RobertoS
(elder) Thu 20-Nov-14 12:13:53
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Re: Advice please - moving house 2 months into Plusnet contr


[re: rm55] [link to this post]
 
Option 3 is the one to get the Retentions team, which is who you need smile. The waiting time will be different.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.

Edited by RobertoS (Thu 20-Nov-14 12:14:26)

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