Long story short, we were living abroad for the last 3 years and have been letting our house out while we were gone. Now that we're back, the tenant is moving out on Friday and we're moving back in over the weekend.
Keen to get online asap, I ordered a Plusnet fibre connection in what I thought was plenty of time on the 15th of November, with a requested install date of the 3rd or 4th of December. The ordering system told me that I'd be provisioned with a new number as they were unable to port the existing Sky managed line, which I was fine with as the number had changed since we left anyway. I heard nothing further and assumed the order was progressing normally until the 24th, when I got an email saying that they couldn't port the old number (I know) and would I be OK with a new one?! Surely I confirmed this when I signed up?
I immediately replied saying yes that's fine, mentioning that I'd agreed to the same when I signed up, and would this delay my order at all? (I also noticed a previous comment from the 18th mentioning that there was an issue with the order, but unfortunately I wasn't notified of that one.) I had no acknowledgement of my question but a further (internal) comment appeared 2 days later saying that an ADSL order had been placed in error (by them) and requesting that it be cancelled and a fibre order be placed instead. This was followed shortly by an email informing me that my number transfer (with a new number listed) would take place on the 10th!
Does this mean that the line itself won't be provisioned until then and instead of a manageable 5 days without any Internet, it'll now be 12?
Really not the best start to my relationship with Plusnet. Hoping for some good news here but can't imagine there is any...