I have a bit of a strange issue with a new FTTC provision.
After an amicable breakup with my ex-partner I moved my phone and FTTC service (provided by Plusnet) to my new property. I then helped her setup a new account with Plusnet.
After the phone line was activated she was told FTTC was not available citing capacity problems at the exchange and was put on ADSL.
However – here’s the kicker she had been told to check when FTTC is avaible on dslchecker.bt.com if she does this FTTC provisions do not show up.
dslchecker.bt.com shows “Telephone Number xxx on Exchange XXX” without citing a cabinet number. If I check my parents number which is on the same cabinet it shows FTTC offerings as well as the cabinet number.
The new phone number is just over a month old now. Could it be the records have not been updated correctly or just that there really is capacity problems at the exchange?