The second visit I get a Kelly engineer who tells me he can't replace the cable only BT are allowed to do that.
I raise a ticket with plusnet asking them to review the call recordings as on three separate calls I specifically stated that I wanted the cable replaced.
They have now closed the ticket with the same stock answer three times, it must be booked directly with BT.
This begs the question as to why they were happy to take my £160 to re-locate the cable but couldn't tell me at that point about the replacing the cable. The plusnet guy even went as far as to say tell the engineer exactly what you need and I understand you want the cable replaced!
Anybody know if I have any recourse on this at all? I asked them to review recordings of conversations.