Yours is the third or fourth I've seen in the last few days where the "Where & When" is apparently telling people their cabinet is enabled, when according to the BT Wholesale checker, it isn't.
As others have said, if the BT Wholesale one says no, there is nothing a BT Wholesale using ISP can do.
My broadband basic info/help site - www.robertos.me.uk
| Domains,site and mail hosting - Tsohost
Connection - Plusnet
UnLim Fibre (FTTC). Sync ~ 57.1/14.8Mbps @ 600m. - IPv4BQM
"Angels can fly because they can take themselves lightly."
- G K Chesterton.