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Standard User dwr
(learned) Thu 08-Jan-15 12:51:38
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Upgrade from broadband to broadband and phone Question


[link to this post]
 
I was thinking about upgrading my existing unlimited fibre service to include the phone service. As I was going through the upgrade process I noticed something odd in the section at the top right of the Confirm upgrade page called Broadband speed, and I quote:

Current product 60Mb(down) / 19.5Mb(up)
New product 60Mb(down) / 10Mb(up)

I appreciate the figures quoted are estimates, but why would my upload speed drop as a result of switching my phone service from BT to Plusnet? I can't see why how a change in phone provider would affect my broadband in this way.

As a result I haven't upgraded as I'm not convinced my download speed wont be affected if the drop in upload speed is true

Plusnet Broadband
Standard User Oldjim
(knowledge is power) Thu 08-Jan-15 13:03:11
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Re: Upgrade from broadband to broadband and phone Question


[re: dwr] [link to this post]
 
Two points
Those numbers refer to ADSL so you can ignore them
Don't use the on-line upgrade tool - phone Customer Options (Cancellation Number) to see what they will offer as a deal

Edited by Oldjim (Thu 08-Jan-15 13:03:41)

Administrator MrSaffron
(staff) Thu 08-Jan-15 13:03:58
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Re: Upgrade from broadband to broadband and phone Question


[re: dwr] [link to this post]
 
Moving the phone to PlusNet should not involve any changes to the fibre service you already have. Sounds like a mistake in their portal coding what speed estimates does https://www.btwholesale.com/includes/adsl/main.html give you for FTTC.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User RobertoS
(elder) Thu 08-Jan-15 14:09:03
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Re: Upgrade from broadband to broadband and phone Question


[re: Oldjim] [link to this post]
 
?
That's some new specification ADSL then tongue wink. More likely it's a typo on the website.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 57.1/14.8Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Standard User Oldjim
(knowledge is power) Thu 08-Jan-15 14:34:52
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Re: Upgrade from broadband to broadband and phone Question


[re: RobertoS] [link to this post]
 
Whoops
Who posted without reading and inwardly digesting first blush
Standard User dwr
(learned) Thu 08-Jan-15 18:55:18
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Re: Upgrade from broadband to broadband and phone Question


[re: MrSaffron] [link to this post]
 
Hi

It gives:
FTTC Range A Downstream High 79.3 Low 60 Upstream High 20 Low 19.5
FTTC Range B Downstream High 70.6 Low 44.6 Upstream High 20 Low 14.1

Plusnet Broadband
Standard User dwr
(learned) Thu 08-Jan-15 18:57:02
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Re: Upgrade from broadband to broadband and phone Question


[re: Oldjim] [link to this post]
 
Thanks for the tip regarding contacting retentions. I'll avoid the online option

Plusnet Broadband
Standard User jchamier
(eat-sleep-adslguide) Fri 09-Jan-15 21:41:00
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Re: Upgrade from broadband to broadband and phone Question


[re: dwr] [link to this post]
 
In reply to a post by dwr:
Thanks for the tip regarding contacting retentions. I'll avoid the online option

That tip applies to most companies you're in a contract period with, including TV and mobile phone as well as broadband.

plusnet unlimited fibre - 2 Jun 14 - 470m - 80/20 - Summer/dry sync 55/9.4, Winter/wet sync 52/9.1
15 years broadband (1999 ntl:cable trial) - Asus RT-AC68U with HG612 - BQM - Summer PN speed - Winter PN speed
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