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Standard User MrTAToad2
(eat-sleep-adslguide) Tue 13-Jan-15 21:51:57
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Moving to place with no known number


[link to this post]
 
We will be moving and the new place, whilst having a telephone socket has no known number - I presume I will have to cancel my current account and join again.

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Standard User RobertoS
(elder) Tue 13-Jan-15 22:49:05
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Re: Moving to place with no known number


[re: MrTAToad2] [link to this post]
 
You can do a house move. Check what is available at the address, using the address option of this checker. (Not the pure postcode option).

https://www.plus.net/home-broadband/movinghome/?sour...
http://www.plus.net/support/customer_service/moving_...

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 57.1/14.8Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.

Edited by RobertoS (Tue 13-Jan-15 22:49:32)

Standard User MrTAToad2
(eat-sleep-adslguide) Tue 13-Jan-15 23:22:16
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Re: Moving to place with no known number


[re: RobertoS] [link to this post]
 
The main problem is that the move will be in under a week...

I'll give 'em a phone tomorrow. I presume having a new number created will cost extra too (as we wont be using the same one).

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Edited by MrTAToad2 (Tue 13-Jan-15 23:32:22)


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Standard User RobertoS
(elder) Tue 13-Jan-15 23:40:49
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Re: Moving to place with no known number


[re: MrTAToad2] [link to this post]
 
Standard line installation cost. At Plusnet rates. You'll be lucky to get Openreach on the job quickly either. I think OR do have an "expedited" install facility.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 57.1/14.8Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.

Edited by RobertoS (Tue 13-Jan-15 23:42:33)

Standard User DG101
(member) Wed 14-Jan-15 02:15:59
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Re: Moving to place with no known number


[re: MrTAToad2] [link to this post]
 
A friend (not me - honest, so the details may be inaccurate) had a similar problem. There was a phone socket in his new abode, but the line was not active - i.e. no dial tone. He used a "3" dongle to sign up with Plusnet. Broadband was activated within 2 weeks. Two weeks later the phone service was activated.

In your case, you should be able to reduce the 2 week activation period by starting the process now.

As previously mentioned, the details may be inaccurate, but I don't recall any whinges about an exorbitant fee for line activation.
Standard User MrTAToad2
(eat-sleep-adslguide) Sun 18-Jan-15 14:44:03
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Re: Moving to place with no known number


[re: DG101] [link to this post]
 
As I suspected, due to my unusual setup, the whole account had to be closed, a new one created and then the old one partially re-actived. I should be getting a BT engineer coming in a couple of weeks.

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Standard User 961a
(newbie) Sun 18-Jan-15 15:15:12
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Re: Moving to place with no known number


[re: MrTAToad2] [link to this post]
 
Is it not standard practice to allocate a "new" phone number, even if the present occupants have an existing number? In recent moves we have never been given the same number as those who lived in the house we moved to, and neither have those moving into our old property kept our number

So I don't see the allocation of a number in itself being a cause for a fee
Standard User MrTAToad2
(eat-sleep-adslguide) Tue 20-Jan-15 15:22:28
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Re: Moving to place with no known number


[re: 961a] [link to this post]
 
It isn't - the only fee is a new account

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