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Standard User whitcop
(newbie) Fri 27-Feb-15 11:08:42
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Plusnet problems?


[link to this post]
 
Is there a problem with Plunet this morning 27/02/15? My speed has dropped to half it was last night and it's web site times out. Lots of sites I can't get to.
Standard User kasg
(fountain of knowledge) Fri 27-Feb-15 11:22:18
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Re: Plusnet problems?


[re: whitcop] [link to this post]
 
All fine for me. Have you tried disconnecting and reconnecting or powering-cycling the router?

Kevin

plusnet Unlimited Fibre - sync approx 66000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User whitcop
(newbie) Fri 27-Feb-15 11:41:00
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Re: Plusnet problems?


[re: kasg] [link to this post]
 
Thanks kasg just did it and all back to normal. Strange though as one of the sites I couldnt reach was plus.net

Thanks again


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Standard User RobertoS
(elder) Fri 27-Feb-15 11:50:38
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Re: Plusnet problems?


[re: whitcop] [link to this post]
 
Service: Broadband
Posted: Fri, Feb 27 2015 at 11:25:36
Subject: Data transfer issues (84887) - NEW

We have received a number of reports from customers experiencing data transfer problems, this means your router may show as connected but you're unable to access any online services or access websites.

Customers connected via the gateway known as PCL-AG07 may be experiencing problems browsing the web and accessing other Internet services.

If you suspect you are affected by this problem then please try disconnecting/reconnecting your router.

Our engineers are investigating and we'll provide another update as soon as more information becomes available.
A service status email today.

My broadband basic info/help site - www.robertos.me.uk. Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 60.0/17.0Mbps @ 600m. - IPv4BQM IPv6BQM
Standard User RobertoS
(elder) Fri 27-Feb-15 13:31:45
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Update to the PCL-AG07 problem


[re: RobertoS] [link to this post]
 
This is an update to the earlier post regarding data transfer issues for some of our customers.

In order to rectify this issues we need to reboot one of our connection gateways (PCL-AG07) at 1.30pm today. Prior to this reboot happening we'll be disconnecting any customers still on this device. Anyone disconnected should be able to reconnect straight away.


My broadband basic info/help site - www.robertos.me.uk. Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 60.0/17.0Mbps @ 600m. - IPv4BQM IPv6BQM
ISP Representative chrisparr
(isp) Fri 27-Feb-15 13:38:49
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Re: Update to the PCL-AG07 problem


[re: RobertoS] [link to this post]
 
Typo frown

Thanks for posting it here for visibility smile

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Chalkyx
(newbie) Fri 27-Feb-15 14:10:24
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Re: Plusnet problems?


[re: whitcop] [link to this post]
 
The same happened with me, all back to normal now.

be*
Standard User RobertoS
(elder) Fri 27-Feb-15 15:35:55
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Re: Update to the PCL-AG07 problem


[re: chrisparr] [link to this post]
 
Visibility was why I posted it, but I don't see a typo LOL.

My broadband basic info/help site - www.robertos.me.uk. Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 60.0/17.0Mbps @ 600m. - IPv4BQM IPv6BQM
ISP Representative chrisparr
(isp) Fri 27-Feb-15 15:39:30
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Re: Update to the PCL-AG07 problem


[re: RobertoS] [link to this post]
 
this issues


Should have been 'these issues' or 'this issue'.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User RobertoS
(elder) Sat 28-Feb-15 13:19:33
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Re: Update to the PCL-AG07 problem


[re: chrisparr] [link to this post]
 
Ahhhh.

It must have been "this issue". I'm sure Plusnet never has multiple concurrent issues.

[cough] I shall now walk the dog!

My broadband basic info/help site - www.robertos.me.uk. Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 60.0/17.0Mbps @ 600m. - IPv4BQM IPv6BQM
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