User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User jelv
(knowledge is power) Tue 24-Mar-15 08:33:36
Print Post

Help Assistant removed


[link to this post]
 
I don't know what the hell is going on at Plusnet towers, but overnight maintenance of the member centre (see http://usertools.plus.net/status/archive/1426863423.htm ) has removed the Help Assistant so it's difficult to find your current open or old questions and it's not easy to find out how to open a new question.

One way of improving the ticket handling stats I suppose!

jelv

Plusnet user since November 2001 - not sure for how much longer

Edited by jelv (Tue 24-Mar-15 08:34:16)

Standard User awontroba
(learned) Tue 24-Mar-15 09:06:53
Print Post

Re: Help Assistant removed


[re: jelv] [link to this post]
 
The Help Assistant is back now.

--
Adrian
Standard User reserved
(fountain of knowledge) Tue 24-Mar-15 09:09:24
Print Post

Re: Help Assistant removed


[re: jelv] [link to this post]
 
I can get into Help Assistant via my Member Centre and view questions!

edit: Adrian beat me to it

Dennis
plusnet Unlimited & talkanytime

Edited by reserved (Tue 24-Mar-15 09:10:16)


Register (or login) on our website and you will not see this ad.

Standard User jelv
(knowledge is power) Tue 24-Mar-15 09:17:33
Print Post

Re: Help Assistant removed


[re: awontroba] [link to this post]
 
Where are you seeing the link to this? It's been removed from the menu on the left hand side on the main Help & Support page: http://www.plus.net/help/?home=helptop

jelv

Plusnet user since November 2001 - not sure for how much longer
Standard User reserved
(fountain of knowledge) Tue 24-Mar-15 09:22:23
Print Post

Re: Help Assistant removed


[re: jelv] [link to this post]
 
Via Member Centre, then bottom of page - help assistant link, then bottom of that page - view my questions.

I agree that it has been removed from the LH side of the page!!

Dennis
plusnet Unlimited & talkanytime
Standard User jelv
(knowledge is power) Thu 09-Apr-15 16:42:24
Print Post

Re: Help Assistant removed


[re: jelv] [link to this post]
 
I've started a poll about this on the Plusnet Community forums: http://community.plus.net/forum/index.php/topic,1384...

jelv

Plusnet user since November 2001 - not sure for how much longer
Standard User jelv
(knowledge is power) Thu 09-Apr-15 16:50:39
Print Post

Full support options from Plusnet are not 24x7


[re: jelv] [link to this post]
 
Plusnet have made it abundantly clear that the preferred method of contacting them about issues is the Chat facility - this is only open half the day. Although Plusnet advertise support being 24/7 with no qualification, I bet the useless ASA wouldn't do anything about it!

jelv

Plusnet user since November 2001 - not sure for how much longer
Standard User RobertoS
(elder) Thu 09-Apr-15 17:00:09
Print Post

Re: Help Assistant removed


[re: reserved] [link to this post]
 
I cannot find any genuine "Closed Tickets" using the date range 01/01/14 to 3/12/14. Lots of numbers come up, but every one I try, (and far too many to try all), are purely about invoices being raised and that emails telling me here is one has been sent to me. Even the ones labelled "Questio", as opposed to "Service notice".

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 60000/16961kbps @ 600m. - IPv4BQM IPv6BQM
Standard User MCM
(fountain of knowledge) Thu 09-Apr-15 18:09:35
Print Post

Re: Help Assistant removed


[re: jelv] [link to this post]
 
I've started a poll about this on the Plusnet Community
Why? The Help Assistant continues to be available via a user's Member Centre as already stated by reserved.
Standard User mlmclaren
(experienced) Thu 09-Apr-15 18:12:00
Print Post

Re: Help Assistant removed


[re: MCM] [link to this post]
 
Well I couldn't find it until I was given a link by someone else on PN forum,

That is the reason for Jelv's poll!

Plusnet Unlimited 21CN 4200/800 @ 4.2Km > TP-Link TD-W8968v3 - BQM IPv4
Plusnet Fibre Extra 66000/20000 @ 450m > HG612 (Unlocked) > Linksys LRT224 - BQM IPv4
  Print Thread

Jump to