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Standard User meldrew
(experienced) Sun 05-Apr-15 12:26:48
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No phone for a week.....!!!


[link to this post]
 
I had my phone line tested a week ago and a fault was detected. I got an Openreach tracking number but there seems nowhere to enter it to check progress. Anyone know where to enter this?

I chased it up via the support page this morning (having been away for a couple of days) and got the reply - "Our Support Team will respond to your question soon. Please only add further comments when absolutely necessary.".

My next comment is likely to be unprintable if something does not happen soon.

Meldrew
(Ijust do not believe it.....!)
Standard User BatBoy
(sensei) Sun 05-Apr-15 12:32:58
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Re: No phone for a week.....!!!


[re: meldrew] [link to this post]
 
Who do you pay the line rental to?


____________________________________________________________________________Information_without_perspective_is_a_higher_form_of_ignorance________
Standard User meldrew
(experienced) Sun 05-Apr-15 12:57:45
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Re: No phone for a week.....!!!


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
Who do you pay the line rental to?


Plusnet.


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Standard User RobertoS
(elder) Sun 05-Apr-15 13:31:05
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Re: No phone for a week.....!!!


[re: meldrew] [link to this post]
 
You could try here, but it may be for CPs only and require their login.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 60000/16961kbps @ 600m. - IPv4BQM IPv6BQM
Standard User meldrew
(experienced) Sun 05-Apr-15 14:34:10
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Re: No phone for a week.....!!!


[re: RobertoS] [link to this post]
 
Thanks, but it is for CPs only.
Standard User Apprentice
(knowledge is power) Sun 05-Apr-15 14:49:49
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Re: No phone for a week.....!!!


[re: meldrew] [link to this post]
 
I got an Openreach tracking number .....

Phone up whoever (PN CS?) gave you the number and they should be able to update you to what is happening over the Easter holls period, good luck! smile

plusnet user
Standard User meldrew
(experienced) Wed 08-Apr-15 10:53:51
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Re: No phone for (nearly two) week(s).....!!!


[re: meldrew] [link to this post]
 
I thought I would update on this as neither phone nor internet are working yet. Who was the bright spark who suggested I called them?!).

Apprently Openrach said they had fixed the problem but did not bother to check. We then had to raise the issue again ant it appears that other houses have no phone line either.

I blame PN as much as OR as they are not up to speed on this and as of this morning there is no sign of any OR activity in the neighbourhood.

You only find out how good a service is when things go wrong. I rest my case.....
Standard User RobertoS
(elder) Wed 08-Apr-15 12:27:17
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Re: No phone for (nearly two) week(s).....!!!


[re: meldrew] [link to this post]
 
... it appears that other houses have no phone line either.
Have they all ordered their phone lines from Plusnet then, or is it all providers that can't get Openreach to sort things out?

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 60000/16961kbps @ 600m. - IPv4BQM IPv6BQM
Standard User meldrew
(experienced) Wed 08-Apr-15 18:24:35
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Re: No phone for (nearly two) week(s).....!!!


[re: RobertoS] [link to this post]
 
I think I am the only one on PN. I know my immediate neighbour is Supanet.

Phone line still dead as the proverbial doornail but Internet has made a slow connection this evening. Could be worse I suppose, but not much. No sign of an Openreach van anywhere. Sppedtest is 0.8Mps compared with 9 normally.
Standard User RobertoS
(elder) Wed 08-Apr-15 18:27:02
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Re: No phone for (nearly two) week(s).....!!!


[re: meldrew] [link to this post]
 
That's probably just one wire of the pair connected.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 60000/16961kbps @ 600m. - IPv4BQM IPv6BQM

Edited by RobertoS (Wed 08-Apr-15 18:27:29)

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